Clicking on item(s) in
cart will show you what you have ordered so far. If you need help
with our shop, or if you're experiencing technical difficulties please
contact us.
We hope you enjoy your visit here. Feel free to look around, no-one
will bother you, and please let us know
how we can improve your shopping experience.
How the shop works
Technical Stuff, Security & Privacy
Payment methods
What happens once I have ordered?
When do I get my order?
Shipping + handling costs
What if an item is defective?
What articles can I exchange?
More questions?
Contact details
How the shop works :
When you have found the item you wish to purchase, you just have to
click on the 'Buy Now' button to put an item into your shopping
cart. When you have finished shopping, simply click on 'item(s) in
cart' at the top of each page and you'll see what you
have chosen. From there on, just follow the instructions given.
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Technical Stuff, Security & Privacy:
To avoid technical problems you should use Netscape Navigator 6.0 or higher, Internet Explorer 5.0 or higher, Firefox and Opera.
Your browser must accept cookies and your popup blocker needs to be disabled for our site.
Cookies are neccessary to record the goods you have bought during your shopping session.
Once you quit your browser OUR cookie will be deleted.
And, you don't have to change your security settings.
There is NO Java or Active X on these pages.
Your credit card details will be handled by PayPal over a secure SSL-encoded connection.
This is the safest way for you to buy something over the Internet.
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Payment methods :
You have the following options:
You can pay by advance payment with an International Money Order.
Or you can just take the easy way out and pay via PayPal.
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What happens once I have
ordered?
We process orders straight away, or immediately after weekends or
public holidays. You will receive an e-mail informing you that your
order has been received and is about to be processed. Once we have
sent the item, you will receive another e-mail telling you that the
order has been processed and is being delivered.
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When do I get my order?
The lengths of delivery times are between 2 to 14 days.
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Shipping + handling
costs :
These can be found in the section 'Prices and Payment Provisions' in our Terms & Conditions.
Please note: No profit is made on shipping costs. If you still believe
shipping is too expensive, why not organise an order with your friends
to be delivered to one place? Shipping costs can then be shared, and
everyone pays less!
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What if an item is
defective?
Please read through the section 'Right of Withdrawal and Returning of the Commodity' in our Terms & Conditions.
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What articles can
I exchange?
Videos, CDs, DVDs, LPs and Cassettes cannot be exchanged unless they are defective.
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More questions?
Send an e-mail to store (at) dockyard1.com. We are more than happy to improve
your shopping experience.
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Contact details :
Dockyard 1 oHG
P.O. Box 20 31 46 - D - 20221 Hamburg - Germany
Phone: +49 - 40 - 689 876 8-40
Fax: +49 - 40 - 689 876 8-50
E-mail: store (at) dockyard1.com
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